Doddle Provides Free Returns Portal for Retailers Through Agreement with the USPS

Portal to Increase Convenience for Consumers’ E-Commerce Returns and Reduce Returns-Related Costs for Businesses

WILKES-BARRE, Pa., Aug. 25, 2020 /PRNewswire/ — Doddle[1], a leading international e-commerce solutions provider that designs, develops and integrates consumer fulfilment and returns technology, announces that it has launched a free Digital Returns Solution to provide U.S. retailers and consumers with more convenient ways to handle e-commerce shopping returns. Doddle is providing this through a pilot agreement with the United States Postal Service (USPS).

By 2022, e-commerce is projected to represent 24% of all U.S. retail. Currently, e-commerce return rates are 22% on average and are forecast to be as high as 26% by 2022. This increase will result in lower and unsustainable retail margins. Adding to that, returns currently incur avoidable costs, like pre-printed, non-recyclable labels in every outbound package; logistics costs back to the distribution center; costs of goods at the distribution center; and storage and restocking, to name a few. These issues, coupled with the fact that negative returns experiences are the number one reason for customer attrition in e-commerce, make returns a potential roadblock to retailer success, particularly as the cost of e-commerce returns only increases post-COVID-19.

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